Terms and Conditions

Please note: 
The Kennels will be closed for annual maintenance from
18:00 pm on the Friday 25th January 2019 until 08:30 am Friday 15th February 2019

General

The welfare of your Pet(s) is paramount to our business so we would ask you to take time to read the following Terms and Conditions. You will be requested to sign as read prior to boarding your pets with us.

Fees

Payment will be accepted as either Cash or Debit card transaction; we cannot accept cheques or credit cards. All boarding dates booked are chargeable unless a period of seven days notice to cancel is made. The boarding day runs from 10am to 10am the following day. Please ensure you collect your pet by 10am on the final day in order for us to get the pen ready for the next guest. A fee will apply for late collections equivalent to the normal day boarding fee. (Unless agreed) A deposit of £50.00 for dogs or £30.00 for cats is payable when a booking is made for stays during peak times. 

Health and Behaviour

We reserve the right to refuse boarding to any pet which causes concern due to aggressive behaviour to our staff or other animals or ill health when arriving at the Kennels or Cattery. 

All pets must be up to date with their inoculations,

for example: annual boosters and kennel cough for dogs and feline flu for cats. 

We cannot accept pets which have not been inoculated. 

We will require your Vets details together with your pets vaccination card on arrival. This is so that we may confirm that your pets vaccinations are up to date and for us to be able contact your vet in the event of your pet becoming ill during its stay. 

If for any reason we cannot contact your vet we will ask our vet to treat your pet. 

All costs incurred will be payable upon collection of your pet(s). 

If during your pets stay they become aggressive and dangerous to other animals or staff we will isolate your pet in our isolation pen until they can be collected by a responsible person as soon as possible. Unspent days will not be refunded. 

Please ensure your pet is wearing a collar and tag, we cannot accept chokers.

Miscellaneous

In the event of an animal not being collected by the due date, we will after giving seven days notice to the owner at the address provided at the  time of booking, become the legal owners of the animal and will make any arrangements we deem necessary for the animal. All costs incurred will be recovered from the registered owner. 

You will be asked for contact details of a responsible person who we can contact in case of emergency whilst you are away. If you are flying away on holiday it would be helpful if you could provide details of your flight number and arrival airport in the event of unforeseen delays. 

We provide the animals with quality food and fresh drinking water during their stay. If you would rather provide your own pets favourite food we will be happy to allow this however we cannot reduce the boarding fee. .

Opening Hours

Please see our opening hours page for details of when we are open for delivery or collection of pets or for viewing the premises,